CRM Manager - Salesforce (d/f/m)

Berlin

Why Scout24? 
Scout24 is home of ImmoScout24, Germany’s #1 for real estate. With ImmoScout24 we have been revolutionizing the real estate market in Germany and Austria for more than 20 years. Our goal is to build a digital ecosystem that brings homeowners, seekers, and agents together. Finding the right home and property is one of the most important decisions in life. So is your career! #WorkingatScout24 means being part of a diverse and inclusive team of 1,060 colleagues and 58 nationalities. We embrace difference and celebrate individuality. By encouraging open mindedness and authenticity we enable a true learning culture and prepare the ground for personal development.  Mistakes are a chance to grow and to innovate. Together we act proactively, strive for improvement, and take responsibility. We talk about success and challenge while treating each other with respect because we are #oneteam. 

If this sounds interesting to you, we would love to see you joining us!  Even if you may not tick all the boxes of the job requirements, we are happy to hear about the value you can add to the team.  Grow with us!. Welcome home!  

Aside from our people and company culture we are offering awesome benefits that make Scout24 a great place to work!  

• Compensation: A competitive salary package and a bonus on top.  
• Flexibility: Decide for yourself where you work most effectively. We offer you a hybrid working model, autonomous working time management and 30 days of vacation annually.  
• Relocation: Our relocation agency supports you with your visa process and an attractive relocation package.  
• Use our products: As an employee you can take advantage of our plus membership for tenants on ImmoScout24 to find a new place to live.  
• Development: Dedicated learning time per month, online courses on our ScoutAcademy, regular book challenges, structured feedback, “Lunch & Learn”-Events and individual career paths to push your career to the next level.    
• Have kids? We'll support you with a professional family service, which helps you to find a childcare center or offers emergency childcare.    
• Furry feel good manager: Bring your dog to work (upon approval, as we prioritise the well-being of our employees and ensure that our dog policy is considerate of allergic individuals and prevents overcrowding on each office floor). 
• Mobility: We subsidize public transport or Job Bikes. 
• Commitment to sustainability and Diversity, Equity & Inclusion (DEI): We have clear environmental and climate protection goals and are involved in social activities and charitable organizations throughout the year. We live the diversity. Our theme weeks on diversity, mental well-being, and other social issues give us time and space to develop ourselves on DEI and sustainability.
• Most innovative office: Our office is in the heart of Berlin right at the central station. 2021 it was awarded for the most innovative office concept. We have an own gym with regular courses, napping room, rooftop terrace, organic coffee, snackbar, 100% green electricity and a massage therapist that comes in once a week.  
• We are a tech company: We work with the latest technical tools and hardware.  

You are part of CRM team supporting the sales, service and back office users responsible for mainly ImmoScout24s B2B customers.

How your role will look like:

• You manage CRM data along technical and security guidelines and help make the data available (e. g. duplicate management, follow GDPR compliance rules, data consistency, etc.)
• You implement cross-departmental automation projects and process improvements.
• You monitor, investigate and solve support request raised by internal users.
• You are responsible for CRM system documentation and quality management.
• You discover and contribute ideas to further improve the CRM system which includes also establishing new Salesforce features.
• You enhance and maintain the Salesforce CRM as a central part of the back office systems.
• You interact directly with our Salesforce end users to provide support, guidance and input.
• You design, develop and implement technical solutions for business requirements in the Sales and Service Cloud with subsequent monitoring after go-live to drive company efficiency.
• You know the technical and business processes that run in the CRM system and understand the effects on other or involved processes.
• You work independently and with great care on your implementations.

What you need to succeed:

• 2+ years experience with administration of Salesforce Sales and/or Service Cloud, ideally with certificates such as Salesforce App Builder and/or Salesforce Administrator
• You are familiar with Salesforce configuration which includes using declarative tools like Salesforce Flows.
• You know the standard Salesforce object model as well as the roles, profiles and permissions concept.
• You are a logic specialist, you think in processes and feel comfortable with large amounts of data.
• Ideally you can create reports and dashboards.
• You are very communicative, like to share your knowledge and naturally work together across functions.
• You are fluent in German and English (C1).
• You are familiar with agile principles.